Welcome to our FAQ page! Here, you’ll find answers to the most common questions about Yokoy Connect.
💻 General FAQ
| Question | Answer |
|---|
| 1 | Are all special characters allowed in notes and text descriptions within your Yokoy objects? | Special characters should be avoided in text descriptions or titles whenever possible, as they may cause sync errors due to SAP’s specific support for only a defined set of characters. |
🧾 Expenses FAQ
General
| | Question | Answer |
|---|
| 1 | When will expenses be exported to SAP? | As soon as your expenses are ready to export Yokoy Connect will get the expenses and export them to SAP. |
Common error messages
| | Question | Answer |
|---|
| 1 | I got the error message No functional area could be assigned. What should I check? | Check the cost object in your Yokoy environment. There check the field Code (ERP). This ID must be available as a cost center in SAP Business ByDesign. |
| 2 | I got the error message ByD employee UUID not set in the CustomInformation.ExternalId field of Yokoy. What should I check? | This error message shows that there is no link between the employee in SAP Business ByDesign and the Yokoy user. Please refer to your Yokoy Partner, so that the user in Yokoy can be updated with the missing data. |
| 3 | I got the error message Cost center [cost center number] ([cost center name]) is not assigned to company [company number] ([company name]) on [date]. What should I check? | Usually this error means that data in Yokoy does not match the data in SAP Business ByDesign in relation to the cost center - company assignment. Check if the company of the user, that created the expense is the same company as the one that the cost object is assigned to in Yokoy. If that is correct check if the cost object used is available in SAP and if this cost center in SAP is assigned to the right company as well.
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📄 Invoices FAQ
General
| | Question | Answer |
|---|
| 1 | When will invoices be exported to SAP? | Invoices will be exported at two specific times. In Approval / In Review
As soon as an invoice needs to be approved or is in review in Yokoy, the invoice will be synced with SAP with the current data and blocked for payment. Ready for Export
As soon as the invoice is approved and ready to export the invoice will be synced with SAP, overwriting the current data and unblocking the invoice for payment. |
| 2 | Employee Responsible is missing in the synced supplier invoice. Why? | The responsible employee is set by SAP Business ByDesign. SAP Business ByDesign derives the SIV Invoicing Unit according the settings for the Org Unit Responsible in work center Organizational Management according the following sequence: Default employee for the current invoicing unit (Organizational Management > Employee Work Distribution Roles > Employee Responsible for Supplier Invoices) Employee of the invoicing unit (“works in”) Manager of the invoicing unit (“is manager of”) Additional accountant of the invoicing unit (“works for”) (Employee who created the Supplier Invoice)
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