FAQ

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about Yokoy Connect.

💻 General FAQ

	Question	Answer
1	Are all special characters allowed in notes and text descriptions within your Yokoy objects?	Special characters should be avoided in text descriptions or titles whenever possible, as they may cause sync errors due to SAP’s specific support for only a defined set of characters.

🧾 Expenses FAQ

General

	Question	Answer
1	When will expenses be exported to SAP?	As soon as your expenses are ready to export Yokoy Connect will get the expenses and export them to SAP. The expenses to be exported are retrieved by Yokoy Connect at a specified interval.

Common error messages

	Question	Answer
1	I got the error message No functional area could be assigned. What should I check?	Check the cost object in your Yokoy environment. In the used cost object check the field Code (ERP). This ID must be available as a cost center in SAP Business ByDesign. Be aware that the cost cost center in SAP Business ByDesign must have a cost center type assigned to it.
2	I got the error message ByD employee UUID not set in the CustomInformation.ExternalId field of Yokoy. What should I check?	This error message shows that there is no link between the employee in SAP Business ByDesign and the Yokoy user. Please refer to your Yokoy Partner, so that the user in Yokoy can be updated with the missing data.

📄 Invoices FAQ

General

Question

Answer

1

When will invoices be exported to SAP?

Invoices will be exported at two specific times.

In Approval / In Review
As soon as an invoice needs to be approved or is in review in Yokoy, the invoice will be synced with SAP with the current data and blocked for payment.

Ready for Export
As soon as the invoice is approved and ready to export the invoice will be synced with SAP, overwriting the current data and unblocking the invoice for payment.

Common error messages

Question

Answer

1

What does the error message “Tax code not configured for country [Country] (KBA: 2791195)”? mean?

This means that the combination of the fields VAT code (ERP) and Country defined in Yokoy for the used tax code in the Yokoy line item does not exist in SAP Business ByDesign.

Screenshot 2024-10-02 at 11.35.20-20241002-093533.png

In SAP Business ByDesign you see the available tax rates in the activities of the implementation project. For more information see https://dataunitag.atlassian.net/wiki/spaces/BYDYOKOY/pages/4227432449/Yokoy+Settings+for+Invoices#Map-Tax-Rates.