FAQ

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about Yokoy Connect.

💻 General FAQ

	Question	Answer
1	Are all special characters allowed in notes and text descriptions within your Yokoy objects?	Special characters should be avoided in text descriptions or titles whenever possible, as they may cause sync errors due to SAP’s specific support for only a defined set of characters.
2	What is the issue when I get the error message “Tax code not configured for country [Country] (KBA: 2791195)”?

🧾 Expenses FAQ

	Question	Answer
1	When will expenses be exported to SAP?	As soon as your expenses are ready to export Yokoy Connect will get the expenses and export them to SAP. The expenses to be exported are retrieved by Yokoy Connect at a specified interval.

📄 Invoices FAQ

Question

Answer

1

When will invoices be exported to SAP?

Invoices will be exported at two specific times.

In Approval / In Review
As soon as an invoice needs to be approved or is in review in Yokoy, the invoice will be synced with SAP with the current data and blocked for payment.

Ready for Export
As soon as the invoice is approved and ready to export the invoice will be synced with SAP, overwriting the current data and unblocking the invoice for payment.