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Rafael Gomes

Rafael Gomes

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Question

Answer

1

When will expenses be exported to SAP?

As soon as your expenses are ready to export Yokoy Connect will get the expenses and export them to SAP.

Info

The expenses to be exported are retrieved by Yokoy Connect at a specified interval.

2

A user or cost center that should be synced is missing in Yokoy?

  1. Check prerequisites under Data Exchange

  2. If every prerequisite is met check in SAP Business ByDesign under Application and User Management > Event Notification Monitoringif the event notification were successfully send.

  3. If the event notifications were successfully send, inform your Yokoy partner to check why it was not synced.

Troubleshooting

Question

Answer

1

I got the error message No functional area could be assigned. What should I check?

Check the cost object in your Yokoy environment. There check the field Code (ERP). This ID must be available as a cost center in SAP Business ByDesign.

Info

Be aware that the cost cost center in SAP Business ByDesign must have a cost center type assigned to it.

2

I got the error message ByD employee UUID not set in the CustomInformation.ExternalId field of Yokoy. What should I check?

This error message shows that there is no link between the employee in SAP Business ByDesign and the Yokoy user. Please refer to your Yokoy Partner, so that the user in Yokoy can be updated with the missing data.

3

I got the error message Cost center [cost center number] ([cost center name]) is not assigned to company [company number] ([company name]) on [date]. What should I check?

Usually this error means that data in Yokoy does not match the data in SAP Business ByDesign in relation to the cost center - company assignment.

  1. Check if the company of the user, that created the expense is the same company as the one that the cost object is assigned to in Yokoy.

  2. If that is correct check if the cost object used is available in SAP and if this cost center in SAP is assigned to the right company as well.

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